Customer support specialist

Job description:

We are  looking for an energetic and highly motivated Customer Support specialist to deliver exceptional service to our customers. This is a full time position with mixed morning and evening shift working schedule.


Job responsibilities:

•           Manage customers' incoming requests through phone calls, email, online chat, social media channels  etc. in timely and professional manner

•           Provide accurate, valid, complete information and support to the customers

•           Handle customers’ complaints, provide appropriate solutions within the time limits;

•           Identify and assess customers’ needs and provide appropriate support

•           Take the extra mile for customers’ retention;

•           Make outbound calls in case of need


Required qualifications

•           Bachelor of University (or a student)

•           Work experience in Customer service related fields will be a plus

•           Strong verbal and written communication and listening skills

•           Excellent knowledge of Armenian, Russian and English languages

•           Excellent teamwork and problem-solving skills, flexibility, ability to deliver an excellent customer service

•           To be computer-literate and able to use software/tools with minimal supervision;

•           Strong customer-oriented attitude

•           Ability to work independently with or without direct supervision


All interested candidates are encouraged to apply by sending their CV  to [email protected] mentioning the position name in the subject line.